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18px;cursor:pointer;transition:.15s}.ticket-row:hover{border-color:var(--brand);transform:translateY(-1px)}.tr-main{display:flex;flex-direction:column;gap:3px;min-width:0}.tr-subject{font-weight:700;font-size:16px}.tr-meta{font-size:13px}.badge{font-size:12px;font-weight:700;padding:5px 12px;border-radius:999px;white-space:nowrap}.badge-open{background:#16a34a1f;color:#15803d}.badge-closed{background:#64748624;color:#5b6b86}.pill{background:#3f7bf01a;color:var(--brand);font-weight:700;font-size:13px;padding:4px 11px;border-radius:999px}.filters{display:flex;gap:8px}.chip{border:1px solid var(--line);background:#fff;color:var(--muted);font-weight:700;font-size:13px;padding:7px 14px;border-radius:999px;cursor:pointer}.chip.active{background:var(--brand);color:#fff;border-color:var(--brand)}.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:14px;background:#fff;box-shadow:var(--shadow)}.data-table{width:100%;border-collapse:collapse;font-size:14px;min-width:640px}.data-table th{background:var(--bg-soft);text-align:start;padding:12px 16px;font-weight:700;color:var(--muted);font-size:13px;white-space:nowrap}.data-table td{padding:13px 16px;border-top:1px solid var(--line);vertical-align:middle}.thread-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.thread-head h2{font-size:20px;font-weight:800;margin-bottom:4px}.thread-head .muted{font-size:13px}.messages{display:flex;flex-direction:column;gap:12px;margin:18px 0}.msg{max-width:78%;padding:13px 16px;border-radius:15px;box-shadow:var(--shadow)}.msg-body{white-space:pre-wrap;line-height:1.6}.msg-meta{font-size:12px;color:var(--muted);margin-top:6px}.msg-client{align-self:flex-start;background:#fff;border:1px solid var(--line);border-start-start-radius:4px}.msg-admin{align-self:flex-end;background:linear-gradient(180deg,#3f7bf01f,#7c5cff1a);border:1px solid rgba(63,123,240,.2);border-start-end-radius:4px}.reply-box{display:flex;flex-direction:column;gap:10px;background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow);border-radius:14px;padding:14px}.reply-box .btn{align-self:flex-start}.closed-note{text-align:center;color:var(--muted);background:var(--bg-soft);border:1px dashed var(--line);border-radius:12px;padding:16px}.thread-actions{display:flex;gap:8px}.reply-actions{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.file-field{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.file-btn{display:inline-flex;align-items:center;gap:6px;font-size:14px;font-weight:700;color:var(--brand);background:#3f7bf014;border:1px solid rgba(63,123,240,.2);padding:9px 14px;border-radius:10px;cursor:pointer}.file-btn:hover{background:#3f7bf024}.file-chip{display:inline-flex;align-items:center;gap:8px;font-size:13px;color:var(--muted);background:var(--bg-soft);border:1px solid var(--line);padding:6px 6px 6px 11px;border-radius:9px}.file-chip button{border:none;background:transparent;color:var(--muted);cursor:pointer;font-size:14px;line-height:1;padding:2px 6px}.file-chip button:hover{color:#b42318}.att{display:block;margin-top:8px}.att-img img{max-width:min(280px,100%);max-height:280px;border-radius:10px;border:1px solid var(--line);display:block}.att-video{max-width:min(320px,100%);border-radius:10px;border:1px solid var(--line);display:block}.att-file{color:var(--brand);font-weight:600;font-size:14px}.att-removed{font-size:13px;color:var(--muted);background:var(--bg-soft);border:1px dashed var(--line);border-radius:9px;padding:8px 11px;display:inline-block}.scope-details{border:1px solid var(--line);border-radius:12px;background:var(--bg-soft);margin-bottom:14px;overflow:hidden}.scope-details>summary{cursor:pointer;padding:12px 16px;font-weight:700;font-size:14px;color:var(--text);list-style:none}.scope-details>summary::-webkit-details-marker{display:none}.scope-details>summary:before{content:"›";display:inline-block;margin-inline-end:8px;color:var(--muted);transition:transform .15s}.scope-details[open]>summary:before{transform:rotate(90deg)}.scope-rule{font-weight:700;color:var(--text);font-size:14px;line-height:1.7;margin:0 0 14px}.scope-inline{padding:0 16px 14px}.scope-cols{display:grid;grid-template-columns:1fr 1fr;gap:14px}.scope-col{border:1px solid var(--line);border-radius:11px;background:#fff;padding:14px 16px}.scope-in{border-color:#16a34a59}.scope-out{border-color:#e07a1259}.scope-col h4{font-size:14px;font-weight:800;margin:0 0 8px}.scope-in h4{color:var(--ok)}.scope-out h4{color:var(--gold)}.scope-col ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:7px}.scope-col li{font-size:13.5px;color:var(--muted);line-height:1.5;padding-inline-start:18px;position:relative}.scope-in li:before{content:"✓";position:absolute;inset-inline-start:0;color:var(--ok);font-weight:800}.scope-out li:before{content:"+";position:absolute;inset-inline-start:0;color:var(--gold);font-weight:800}.scope-fair{margin:14px 0 0;font-size:13px;color:var(--muted);line-height:1.7;background:var(--bg-soft);border:1px dashed var(--line);border-radius:10px;padding:10px 13px}.scope-inline .scope-fair{background:#fff}@media(max-width:640px){.form-grid{grid-template-columns:1fr}.client-info{gap:24px}.msg{max-width:90%}.app-header-in{flex-wrap:wrap}.scope-cols{grid-template-columns:1fr}}.status-pill{border:0;font-weight:700;font-size:13px;padding:5px 12px;border-radius:999px;cursor:pointer;transition:filter .15s}.status-pill.on{background:#16a34a1f;color:var(--ok)}.status-pill.off{background:#b423181a;color:#b42318}.status-pill:hover{filter:brightness(.96)}.row-actions{white-space:nowrap}.row-actions .btn+.btn{margin-inline-start:8px}.check-row{flex-direction:row;align-items:flex-start;gap:10px;font-weight:500;color:var(--muted);cursor:pointer}.check-row input{width:18px;height:18px;margin-top:1px;flex-shrink:0;cursor:pointer}.inactive-panel{text-align:center;max-width:520px;margin:24px auto 0}.inactive-panel h2{font-size:22px;font-weight:800;margin-bottom:10px}.inactive-panel p{color:var(--muted);margin-bottom:20px;line-height:1.7}.inactive-panel .btn{margin-inline:auto}.auth-inactive{background:var(--bg-soft);border:1px solid var(--line);border-radius:12px;padding:16px;text-align:center;font-size:14px;color:var(--text)}.auth-inactive p{margin-bottom:12px;line-height:1.6}.auth-inactive .btn{margin-inline:auto}.ok-note{background:#e7f6ec;border:1px solid #b7e0c4;color:#15803d;padding:11px 14px;border-radius:11px;font-size:14px;font-weight:600}.lbl-help{display:flex;align-items:center;gap:6px}.help{position:relative;display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;border-radius:50%;background:var(--brand);color:#fff;font-size:12px;font-weight:800;cursor:help;flex-shrink:0}.help .tip{position:absolute;bottom:calc(100% + 10px);right:50%;transform:translate(50%);width:min(280px,72vw);background:var(--text);color:#fff;font-size:13px;font-weight:500;line-height:1.55;padding:10px 13px;border-radius:10px;opacity:0;visibility:hidden;transition:opacity .15s;z-index:20;box-shadow:0 10px 28px #0003;text-align:right;white-space:normal}.help .tip:after{content:"";position:absolute;top:100%;right:50%;transform:translate(50%);border:6px solid transparent;border-top-color:var(--text)}.help:hover .tip,.help:focus .tip{opacity:1;visibility:visible}